Administrative Assistant
This position is ideal for a highly-energetic and friendly individual who is an effective communicator and presents a positive image. First impressions are very important and the company’s receptionist often provides the first impression for a customer by phone or in person. Requires knowledge of phone etiquette and a professional demeanor.
Qualifications and Experience:
- 1-3 years experience in a Receptionist position.
- Self-starter with strong computer (Microsoft Office Suite) and Internet skills.
- Able to type at least 45WPM.
- Possess and demonstrate a strong attention to detail.
- Excellent organizational skills.
- Maintain a consistent, positive attitude.
- Customer oriented with excellent communication skills (verbal & written).
Essential Duties and Responsibilities:
- Responsible for company’s multi-line phone system and proper call handling. Must be able to field and manage all incoming calls providing a high level of quality.
- Greeting visitors.
- Responsible for all mail, small package, and fax handling. This includes proper mail distribution, overnight and priority mail processing and tracking.
- Responsible for maintaining corporate contacts in company’s CRM software.
- Assist Purchasing with obtaining vendor quotes and issuing purchase orders.
- Maintain company cafeteria for corporate functions and assist in organizing company events.
- Assist with administrative needs such as filing, memos, labeling, etc.
- Provide general support to Accounting, Engineering, and Sales & Marketing departments.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Applications Scientist
This position supports the sales force from a technical perspective in interactions with customers and potential customers. It requires being a self-starter with excellent verbal and written communication skills.
Qualifications and Experience:
- Are you an individual who works harder than most people and thrives in a fast-paced environment?
- Do you respond positively and enthusiastically to challenges?
- Do you take pride in your work and hate to make mistakes?
Essential Duties and Responsibilities:
Responsible for full customer support of both Fischione and TVIPS GmbH products. TVIPS is a major manufacturer of cameras and software for transmission electron microscopy (TEM).
With time, needs to develop an acute knowledge of both Fischione’s and TVIPS’ products as well as competitive devices and techniques. Required to participate in sales calls and trade shows. Performs advanced product demonstrations as necessary. Responsible for full customer field support, including independent installation, on-site customer training, telephone/email support, and hardware and software troubleshooting of new and existing products. Responsible for ensuring that products meet operating specifications, performs documented service, and manages scheduling and logistics.
Maintains microscopy facilities and is responsible for procedures, documentation, and equipment performance. Performs original research and publishes in peer-reviewed journals. Participates in technical conferences and contributes presentations or posters. Promotes company’s image and products through technical forums and application notes. Creates and ensures the technical accuracy of any corporate literature or publication. Frequently collaborates with Fischione’s end users.
Requires a Ph.D. in Physics, Engineering, Materials Science, Biology or a related subject and strong transmission electron microscopy (TEM) experience for various life and physical science applications. Experience with TEM camera technology, digital imaging, and electron tomography is beneficial. Must be willing to travel between 25% and 40%, both domestically and internationally.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Assembly Technician
This position involves the assembly of Fischione products including the building of precision, electro-mechanical sub-assemblies and complete instrumentation.
Qualifications and Experience:
- Requires a minimum of two (2) years of technical school education.
- Seven (7) to ten (10) years of related experience in the assembly and testing of complex, precision, electronic and/or electro-mechanical devices is essential.
- The ability to use a wide variety of electronic test instruments is expected.
- Must display outstanding skills in verbal communication, organization, and the ability to interpret complex technical drawings, electronic schematics, and wiring diagrams.
- Familiarity of standard vacuum practice is a plus.
- Knowledge of quality systems such as ISO 9000 would be beneficial.
- Willing to learn and work overtime and shifts when required.
Essential Duties and Responsibilities:
- Performs intricate advanced assembly of both ultra-precision sub-assemblies and complex instrumentation.
- Required to work to extreme tolerances and both recognize and take the action necessary to achieve ultra-precise operation.
- Must be able to assemble products from drawings, sketches, wiring diagrams, procedures, and verbal and written instructions with minimal supervision.
- Performs advanced adjustments and calibration using a wide range of test instruments.
- May be required to work directly with customers in order to ensure complete adherence to the product specifications and customer expectations.
- Performs highly complex assembly and testing processes, sometimes with miniature components.
- Conducts sophisticated troubleshooting and needs to use judgment when re-working to meet quality specifications.
- Records and analyzes test data and prepares reports when required.
- Expected to develop manufacturing, assembly, and test procedures that facilitate effective, efficient, and quality production of all instrumentation.
- Required to train and assist other employees when necessary.
- Reports any equipment malfunction or non-standard condition to the supervisor.
- Keeps work area clean, organized, and complies with all documented company policies and procedures.
- Continuously strives to improve quality and reduce operating costs by implementing improved assembly and test methods.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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CNC Machinist
In this position, a skilled machinist will be required to perform intricate and close tolerance machining of small, advanced precision components, in low quantities, using CNC equipment (mills and lathes) and/or manual machines.
Qualifications and Experience:
- Three plus years experience in the setup and operation of CNC Lathes and/or CNC Vertical Mills. Preferably this experience will include utilizing Okuma, Fanuc and Siemens controls.
- Editing G-code programs to make adjustments if needed. Additional programming experience would be beneficial.
- The ability to use trigonometry and perform standard machining calculations is needed.
- A working level knowledge of Windows-based PC operation.
- Applicants should be extremely detail oriented.
- The ability to use a wide variety of measuring devices to inspect components produced.
Candidates must have their own tools. This is a full-time position in a clean, air-conditioned, modern facility. We offer a competitive salary and benefit package. Local candidates only.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Customer Concierge
We are looking for a bright, friendly, and energetic customer concierge. You will be an integral part of our sales team as you learn valuable customer support and technology skills at a highly successful and innovative scientific instrumentation company.
If you appreciate the importance of outstanding customer relations, then you should thrive in our exciting environment.
Qualifications and Experience:
- A Bachelor’s degree.
- At least 1-2 years customer service or inside sales experience with technical products.
- Excellent verbal and written communication skills.
- Good organizational habits and outstanding attention to detail.
- Experience with CRM applications.
- Dedication to outstanding customer service.
- Positive, team-oriented attitude.
Essential Duties and Responsibilities:
You will be responsible for managing the existing client base and fostering customer relationships. The position involves using telephone and e-mail to serve as the customer’s gateway into the organization. Specific duties are as follows:
- Maintaining customer contact on a regular basis.
- Processing consumable parts orders.
- Providing the status of pending shipments.
- Generating sales leads and referrals for processing by the sales team.
- Securing data from customers related to the use of Fischione products.
- Liaising with the Fischione staff to coordinate applications support.
- Monitoring the performance of the installed base of products.
- Coordinating service activities with the service department.
- Following up on service calls to ensure customer satisfaction.
- Managing data accurately in our CRM database.
In this position, you will support existing customers in scientific laboratories. It involves close interaction with our applications, logistics, manufacturing, and service departments. The successful candidate will, ideally, have prior success calling on technical end users in research laboratories, universities, industrial accounts, or semiconductor companies.
The customer concierge position is an excellent opportunity if you are naturally competitive, want to stretch your customer service skills, and want to be a part of a rapidly growing scientific instrumentation company.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Drafter
In this position, the entry-level drafter uses CAD tools to generate and revise three-dimensional models, detail and assembly drawings, bills of materials, and other manufacturing documentation for various mechanical and electromechanical scientific instruments.
Qualifications and Experience:
- Have an associate’s degree in mechanical engineering technology with 1-3 years of experience in a manufacturing environment or a bachelor’s degree in mechanical engineering or mechanical engineering technology with 0-1 years of experience in a manufacturing environment.
- Be able to work with minimal supervision.
- Have a commitment to deadlines.
- Be willing to work overtime as needed.
- Have Solidworks software experience.
Essential Duties and Responsibilities:
- Evaluates and verifies dimensions, tolerances, and finishes.
- Contributes ideas for solving mechanical problems related to positioning, fit, manufacturability, cost, etc.
- Applies geometric dimensioning and tolerancing.
- Receives work assignments as sketches, mark-ups, or verbal descriptions of parts and assemblies.
- Interacts with suppliers to discuss their products and capabilities.
- Supports manufacturing on miscellaneous problems related to machining and assembly.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Engineering Technician
This position involves the support of the Engineering staff by performing various technical-related activities.
Qualifications and Experience:
- Vocational school with an associate's degree in electromechanics or a related discipline.
- A minimum of two (2) years equivalent experience.
The candidate must have an understanding of:
- Machine tools and tooling, including use and maintenance.
- Materials, production processes, quality control, costing, and other techniques for the effective manufacture and assembly of products.
- Mathematics, including algebra, geometry, and calculus.
- Experience with the practical aspects of engineering science and technology, including the application of principles, techniques, procedures, and equipment to the design and production of various goods and services.
- The ability to interpret complex technical drawings, electronic schematics to the component level, and wiring diagrams.
- The ability to work with miniature, precision, electromechanical devices.
- The ability to install and test software.
- Excellent verbal and written communications skills.
- Good organizational habits and outstanding attention to detail.
- Familiarity with standard vacuum practice is a plus.
Essential Duties and Responsibilities:
- Support engineering experimentation.
- Manufacture, assemble, and test engineering prototypes.
- Assemble existing products and provide troubleshooting support.
- Other duties as assigned.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Executive Assistant
This position
supports the CEO and other top executives. It requires being a self-starter with excellent communications skills, both verbal and written. Duties require maintaining the confidentiality of sensitive material on a regular basis.
Qualifications and Experience:
- Do you work harder than most people and have excellent communication skills?
- Do you thrive in a fast-paced environment and have lots of energy?
- Do you respond positively and enthusiastically to being challenged?
- Do you take pride in your work and hate to make mistakes?
Essential Duties and Responsibilities:
- Must be able to take dictation (direct and from a recorder).
- Responsible for coordinating calendar activities (travel, meetings, emails, and phone calls).
- Experience arranging domestic and international travel is required.
- Excellent computer skills and the ability to quickly learn new software programs are essential.
Requires a minimum of 5 years experience as an executive administrator to a top-level executive.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Field Service Engineer
This position provides service for advanced scientific equipment at the customer site, including installation, maintenance, repair, and technical support.
Qualifications and Experience:
- Requires an Associates Degree in electronics, electro-mechanics, or a related discipline.
- Minimum of five (5) years experience in a technical service capacity; prior field service responsibility for complex, precision, electronic and/or electro-mechanical devices is preferred.
- Must possess the ability to interpret complex technical drawings, electronic schematics to the component level, and wiring diagrams.
- Familiarity of standard vacuum practice and high-voltage technology is a plus.
- Needs to take initiative and work independently, with a focus on results, quality, and customer service.
- Understanding of computer networking is beneficial.
- Excellent verbal and written communication skills are required.
- Good organizational habits and outstanding attention to detail are essential.
- Must have a valid driver’s license and acceptable driving record.
- Must be willing to travel up to 50% of the time, both domestically and internationally.
- Must be able to pass federal background checks in order to be admitted to some customer facilities.
Essential Duties & Responsibilities:
- Schedule and perform maintenance on scientific equipment at customer locations in accordance with service contract and company procedures and standards. Ensure equipment meets performance specifications.
- Evaluate, diagnose, and repair malfunctioning equipment in response to service calls.
- Perform service on both ultra-precision sub-assemblies and complex instrumentation.
- Work to extreme tolerances and both recognize and take the action necessary to achieve ultra-precise operation.
- Perform highly complex service and testing processes, sometimes with miniature components.
- Install new equipment, executes product upgrades, and provides technical support.
- Promote customer satisfaction through proactive, professional communication.
- Use company-supplied laptop to access technical and customer information.
- Document service work, record and analyze test data, and prepare service reports.
- Place inventory and parts orders.
- Provide comprehensive technical support by phone and email.
- Be "on-call" outside of normal working hours to provide emergency service.
- Provide information and feedback to Engineering and Production teams for problem identification & resolution.
- During the time in the factory, may be required to support Production by performing Assembly Technician tasks.
Working Conditions and Physical Requirements:
- Candidate will spend the majority of time in laboratory surroundings.
- This job occasionally requires exerting 50 to 100 pounds of force.
- Must be able to sit, bend, kneel, and stoop, as work may take place seated at a work station, on the floor, or on a step stool or ladder.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Manual Machinist
In this position, a skilled machinist will be required to perform intricate and close tolerance machining of small, advanced precision components, in low quantities, using manual equipment (mills and lathes).
Qualifications and Experience:
- Three plus years experience operating Manual Lathes and Manual Mills.
- Experience producing small, tight tolerance components in a prototype or small production environment.
- The ability to hand sharpen drills and cutting tools.
- The ability to use trigonometry and perform standard machining calculations is needed.
- Applicants should be extremely detail oriented.
- The ability to use a wide variety of measuring devices to inspect components produced.
Candidates must have their own tools. This is a full-time position in a clean, air-conditioned, modern facility. We offer a competitive salary and benefit package. Local candidates only.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Manufacturing Engineer
Seeking a creative, problem-solving, selfstarter with excellent leadership and communication skills, sound judgment, and the ability to multi-task. Responsible for developing and improving manufacturing processes by studying product technology and manufacturing methods.
Qualifications and Experience:
- Bachelor’s or Master’s degree in Industrial or Manufacturing Engineering or related discipline preferred, or equivalent experience.
- Related experience in a manufacturing environment of industrial, scientific, or medical equipment/instrumentation company.
- Knowledge of advanced manufacturing methods and procedures.
- Demonstrated hands-on ability to use modern technology in the manufacturing process.
- Prior success facilitating the transfer of product design to manufacturing plans and working across various disciplines to ensure end-to-end production efficiency.
- Familiarity with the manufacturing process and concepts such as LEAN, 5S, and 6 Sigma.
- Demonstrated managerial skills and the ability to make critical decisions.
- Utilization of cost-effective methods in the manufacturing process.
Essential Duties and Responsibilities:
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Mechanical Engineer (Entry Level)
Seeking a highly-motivated individual to perform engineering studies, design (including drawings and schematics), development, testing, and evaluation of intricate miniature mechanical and electromechanical scientific instruments or systems.
Qualifications and Experience:
- Bachelor’s degree in Mechanical Engineering.
- Must be proficient in physics, materials chemistry, kinematics, mathematical methods, statics and dynamics, engineering mechanics, FEA, heat transfer, thermodynamics, and vibrations.
- Experience in the use of 3D CAD (preferably SolidWorks) systems and geometric tolerancing in order to prepare detailed engineering documentation.
- Willingness to work cooperatively in a project team environment that encourages self-initiative.
- Strong interpersonal, verbal, and written communication skills.
Essential Duties and Responsibilities:
- Product design, materials selection, purchased component evaluation/selection, cost estimation, selection and design of manufacturing equipment and fixturing, coordination of prototype development.
- Product testing, production startup, performance verification, documentation requirements, customer instruction and training, and field follow-up activities.
- Designing for cost reduction, enhancing reliability, and field serviceability.
- Assist in the production of all engineering documentation including drawings, bills of materials, assembly instructions, test specifications, and procedures.
- Other duties as assigned.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Senior Mechanical Engineer
Seeking a highly-motivated individual to perform engineering studies, project plans/schedules, design (including drawings and schematics), development, testing, and evaluation of intricate miniature mechanical and electromechanical scientific instruments or systems involving precision motion control stages, vacuum, ion/electron optics, cryogenic technologies, and instrument packaging.
Qualifications and Experience:
- Must be proficient in physics, materials chemistry, kinematics, mathematical methods, statics and dynamics, engineering mechanics, FEA, heat transfer, thermodynamics, and vibrations.
- Must possess a working knowledge of electrical engineering as it pertains to control circuitry and embedded software.
- Must be highly proficient in designing for repeatable/cost-effective manufacturability, the use of geometric tolerancing, 3D CAD (preferably SolidWorks) modeling systems in order to prepare detailed engineering documentation, and the use of diagnostic instrumentation.
- Must be able to simultaneously coordinate multiple projects and adhere to aggressive project timelines.
- Should be familiar with regulatory standards (CSA, SEMI, CE, VDE, PTB).
- Requires a masters degree in mechanical engineering combined with a minimum of eight (8) years engineering experience.
Essential Duties and Responsibilities:
- Conceptualization of new products, formalizing system requirements, conducting feasibility studies, interpretation and implementation of customer specifications.
- Application of FEA studies to system components.
- Prototype design, materials selection, purchased component evaluation/selection, cost estimation, selection and design of manufacturing equipment and fixturing, coordination of prototype development.
- Product testing, production startup, performance verification, documentation requirements, customer instruction and training, and field follow-up activities.
- Designing for cost reduction, enhancing reliability, and field serviceability.
- Is responsible for the production of all engineering documentation including drawings, bills of materials, assembly instructions, test specifications, and procedures.
- Provides existing product line and field support in terms of troubleshooting mechanical problems, design activities, and/or modifications of hardware for production.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Service/Customer Support Manager
The person in this position fosters customer loyalty and maintains customer satisfaction by providing problem-solving resources and managing service personnel.
Qualifications and Experience:
- Has a Bachelor’s degree in engineering or a related scientific discipline. A Master’s degree is preferred.
- Has a minimum of five (5) years of experience in a technical service capacity. Prior service responsibility for complex, precision, electronic and/or electro-mechanical devices is preferred.
- Must have prior supervisory experience of technical staff.
- Understands standard vacuum practice and high-voltage technology (not required, but a plus).
- Is experienced with customer service, quality, process improvement, planning, information analysis, and standards development.
- Interprets complex technical drawings, wiring diagrams, and electronic schematics to the component level.
- Has excellent verbal and written communication skills.
- Has good organizational habits and outstanding attention to detail.
- Has a valid driver’s license and an acceptable driving record.
- Is willing to travel both domestically and internationally.
- Is willing to be on call outside of normal working hours to provide emergency service.
- Can pass Federal background checks in the event that access to government facilities is required.
Essential Duties and Responsibilities:
The customer service manager is responsible for the service component of the company. This responsibility entails:
- Developing an acute knowledge of the complete Fischione product line and be able to conduct any repair when required.
- Initiating and independently prioritizing the activities of the in-house and field service staff.
- Establishing service contracts.
- Establishing service costs and rates to ensure the profitability of the service component of the business.
- Ensuring equipment meets performance specifications.
- Using CRM to record and track service issues.
- Accomplishing human resource objectives, including:
- Recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling employees;
- Communicating job expectations;
- Planning, monitoring, appraising, and reviewing job contributions;
- Predicting staff requirements as the installed base grows;
- Planning and reviewing compensation actions; and
- Establishing and enforcing policies and procedures.
- Determining customer service requirements by:
- Maintaining contact with customers;
- Visiting customer sites;
- Organizing customer surveys and focus groups;
- Benchmarking best practices;
- Collecting service reports, compiling the information, and generating management reports; and
- Capturing and analyzing data to predict the mean-time-between-failure (MTBF) and implementing preemptive maintenance.
- Improving customer service quality results by:
- Studying, evaluating, and redesigning processes;
- Establishing and communicating service metrics;
- Monitoring and analyzing results; and
- Implementing changes.
- Providing information and feedback to Engineering and Production teams in terms of design for serviceability, problem identification and resolution.
- Coordinating with Production to ensure an adequate quantity of service parts in order to support the installed base.
Working Conditions and Physical Requirements:
- Candidate will spend the majority of time in laboratory surroundings.
- This job occasionally requires exerting 50 to 100 pounds of force.
- Must be able to sit, bend, kneel, and stoop, as work may take place seated at a work station, on the floor, or on a step stool or ladder.
Individuals willing to work in a fast-paced environment, going through rapid growth and change are encouraged to apply.
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Software Engineer
This position performs key roles in software development for product engineering, and in the support of internal IT-related operations. Candidate must be flexible, self-motivated, capable of effectively working independently and in small interdisciplinary teams, and possess excellent communication skills.
Qualifications and Experience:
- Are you an individual who works harder than most people and thrives in a fast-paced environment?
- Do you respond positively and enthusiastically to challenges?
- Do you take pride in your work and hate to make mistakes?
Must possess knowledge of real-time software for embedded systems, diverse applications for PC-class computers, and web applications. Demonstrated proficiency in C++ and C# (or managed C++) for instrumentation and/or control systems is required. Development environments are MS-Windows and Linux (preferred candidate will be proficient in both; MS-Windows is required.) Target environments are MS-Windows, .NET, Qt, embedded Linux, embedded DOS, and Java (proficiency in .NET is required.) Cross-platform development experience is a plus.
Will be expected to produce quality work, meet project deadlines, react quickly to customer issues and other interruptions, and effectively handle rapidly changing priorities.
Essential Duties and Responsibilities:
Software development responsibilities include the engineering of new products and product features, as well as support and maintenance for existing products. Duties consist of all phases of software engineering for Fischione’s products. Tasks include software specification, design, hardware interfacing, implementation, debugging, testing, and documentation, as well as customer support, production support, sales support, software configuration management, user documentation and training.
Management services for the company’s internal Information Systems (servers/network) are primarily provided by an IT consulting firm. In addition to product development, the candidate’s responsibilities will also include providing ancillary support for IT activities. Basic knowledge of Microsoft business and Office products, Microsoft client/server architectures, and database management (Microsoft SQL) are required. Duties include:
