On-site service report card

Fischione Instruments’ goal is to deliver exceptional customer service. Help us measure our progress by evaluating your experience with Fischione on-site service.

Your contact information

Name *

Email address *

Affiliation (company, university, or organization) *

Service information

This information can be found on the final acceptance report (if available) that you received from the Fischione representative.

Service date *

Year

Month

Day

Service ticket number (###-##-######)

Serial number (M###-###) *

Fischione representative *

Your evaluation

Your response to:

Troubleshooting activities

	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied	Not applicable
The timeliness of Fischione’s response to my troubleshooting request.	The timeliness of Fischione’s response to my troubleshooting request. - Very dissatisfied	The timeliness of Fischione’s response to my troubleshooting request. - Dissatisfied	The timeliness of Fischione’s response to my troubleshooting request. - Satisfied	The timeliness of Fischione’s response to my troubleshooting request. - Very satisfied	The timeliness of Fischione’s response to my troubleshooting request. - Not applicable
The effectiveness of the troubleshooting interaction.	The effectiveness of the troubleshooting interaction. - Very dissatisfied	The effectiveness of the troubleshooting interaction. - Dissatisfied	The effectiveness of the troubleshooting interaction. - Satisfied	The effectiveness of the troubleshooting interaction. - Very satisfied	The effectiveness of the troubleshooting interaction. - Not applicable
The quality of the phone and email troubleshooting support.	The quality of the phone and email troubleshooting support. - Very dissatisfied	The quality of the phone and email troubleshooting support. - Dissatisfied	The quality of the phone and email troubleshooting support. - Satisfied	The quality of the phone and email troubleshooting support. - Very satisfied	The quality of the phone and email troubleshooting support. - Not applicable

Quotation and contracting

	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied	Not applicable
The accuracy of the service quotation.	The accuracy of the service quotation. - Very dissatisfied	The accuracy of the service quotation. - Dissatisfied	The accuracy of the service quotation. - Satisfied	The accuracy of the service quotation. - Very satisfied	The accuracy of the service quotation. - Not applicable
The timeliness of the service quotation.	The timeliness of the service quotation. - Very dissatisfied	The timeliness of the service quotation. - Dissatisfied	The timeliness of the service quotation. - Satisfied	The timeliness of the service quotation. - Very satisfied	The timeliness of the service quotation. - Not applicable
The quotation and purchase order process.	The quotation and purchase order process. - Very dissatisfied	The quotation and purchase order process. - Dissatisfied	The quotation and purchase order process. - Satisfied	The quotation and purchase order process. - Very satisfied	The quotation and purchase order process. - Not applicable
The quoted on-site repair price.	The quoted on-site repair price. - Very dissatisfied	The quoted on-site repair price. - Dissatisfied	The quoted on-site repair price. - Satisfied	The quoted on-site repair price. - Very satisfied	The quoted on-site repair price. - Not applicable

On-site visit planning and execution

	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied	Not applicable
The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?)	The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?) - Very dissatisfied	The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?) - Dissatisfied	The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?) - Satisfied	The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?) - Very satisfied	The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?) - Not applicable
The on-site representative's adherence to the repair schedule.	The on-site representative's adherence to the repair schedule. - Very dissatisfied	The on-site representative's adherence to the repair schedule. - Dissatisfied	The on-site representative's adherence to the repair schedule. - Satisfied	The on-site representative's adherence to the repair schedule. - Very satisfied	The on-site representative's adherence to the repair schedule. - Not applicable
The on-site representative's communications during the on-site repair.	The on-site representative's communications during the on-site repair. - Very dissatisfied	The on-site representative's communications during the on-site repair. - Dissatisfied	The on-site representative's communications during the on-site repair. - Satisfied	The on-site representative's communications during the on-site repair. - Very satisfied	The on-site representative's communications during the on-site repair. - Not applicable
The on-site representative proactively solving emergent issues in a timely manner.	The on-site representative proactively solving emergent issues in a timely manner. - Very dissatisfied	The on-site representative proactively solving emergent issues in a timely manner. - Dissatisfied	The on-site representative proactively solving emergent issues in a timely manner. - Satisfied	The on-site representative proactively solving emergent issues in a timely manner. - Very satisfied	The on-site representative proactively solving emergent issues in a timely manner. - Not applicable
The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues.	The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues. - Very dissatisfied	The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues. - Dissatisfied	The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues. - Satisfied	The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues. - Very satisfied	The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues. - Not applicable
The resolution of the instrument issue(s).	The resolution of the instrument issue(s). - Very dissatisfied	The resolution of the instrument issue(s). - Dissatisfied	The resolution of the instrument issue(s). - Satisfied	The resolution of the instrument issue(s). - Very satisfied	The resolution of the instrument issue(s). - Not applicable

Fischione Instruments

	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied	Not applicable
Product quality.	Product quality. - Very dissatisfied	Product quality. - Dissatisfied	Product quality. - Satisfied	Product quality. - Very satisfied	Product quality. - Not applicable
Service quality.	Service quality. - Very dissatisfied	Service quality. - Dissatisfied	Service quality. - Satisfied	Service quality. - Very satisfied	Service quality. - Not applicable
Product and service documentation quality.	Product and service documentation quality. - Very dissatisfied	Product and service documentation quality. - Dissatisfied	Product and service documentation quality. - Satisfied	Product and service documentation quality. - Very satisfied	Product and service documentation quality. - Not applicable
Doing business with Fischione Instruments.	Doing business with Fischione Instruments. - Very dissatisfied	Doing business with Fischione Instruments. - Dissatisfied	Doing business with Fischione Instruments. - Satisfied	Doing business with Fischione Instruments. - Very satisfied	Doing business with Fischione Instruments. - Not applicable

Fischione Instruments on-site representative

	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied	Not applicable
The on-site representative‘s response to your needs.	The on-site representative‘s response to your needs. - Very dissatisfied	The on-site representative‘s response to your needs. - Dissatisfied	The on-site representative‘s response to your needs. - Satisfied	The on-site representative‘s response to your needs. - Very satisfied	The on-site representative‘s response to your needs. - Not applicable
The on-site representative’s qualifications and skills for the task.	The on-site representative’s qualifications and skills for the task. - Very dissatisfied	The on-site representative’s qualifications and skills for the task. - Dissatisfied	The on-site representative’s qualifications and skills for the task. - Satisfied	The on-site representative’s qualifications and skills for the task. - Very satisfied	The on-site representative’s qualifications and skills for the task. - Not applicable
The on-site representative‘s attitude.	The on-site representative‘s attitude. - Very dissatisfied	The on-site representative‘s attitude. - Dissatisfied	The on-site representative‘s attitude. - Satisfied	The on-site representative‘s attitude. - Very satisfied	The on-site representative‘s attitude. - Not applicable
The on-site representative’s compliance with health and safety requirements.	The on-site representative’s compliance with health and safety requirements. - Very dissatisfied	The on-site representative’s compliance with health and safety requirements. - Dissatisfied	The on-site representative’s compliance with health and safety requirements. - Satisfied	The on-site representative’s compliance with health and safety requirements. - Very satisfied	The on-site representative’s compliance with health and safety requirements. - Not applicable

Do Fischione Instruments’ products compare favorably to other vendors?

We currently have the following Fischione products in our lab:

Do Fischione Instruments’ service capabilities compare favorably to other vendors? If not, why?

How can Fischione Instruments improve its interaction with you?

What additional products or services would you like to see Fischione Instruments provide?

Thank you for your feedback. If you have any questions, please contact service@fischione.com.

By clicking Submit, you are accepting the Privacy Policy of this Web site. A link to the Privacy Policy can be found at the bottom of each page of this site.